Job Description

Job Description

Porsche Track Experience Laguna Seca – Event Producer

The Event Producer duties and responsibilities include the event coordination, sales and customer service for the Porsche Track Experience (PTX) events managed and facilitated by Jeff Purner & Associates (JP&A). The Event Producer is an employee of Jeff Purner & Associates who is a contractor for Porsche Cars North America (PCNA). The position is full-time and located at the Porsche Track Experience at Weathertech Raceway Laguna Seca.

The Event Producer works closely with the Operations Manager and in conjunction with all PCNA and JP&A responsible personnel, departments and approved vendors to create world-class events for PCNA for the overall purpose of, but not limited to: high performance driving programs, consumer marketing and sales. They organize, facilitate and manage all aspects of each agreed upon event.

Required Skills and qualifications

·       Basic knowledge of all Microsoft Office functions

o  Outlook

o  Word

o  Excel

o  TEAMS

o  Powerpoint

·       Experience with office equipment used to produce customer materials

o  Badge printer for name tags

o  Diploma printing

·       Basic knowledge of how to operate a camera

·       Ability to stand for long periods

·       Ability to interact with customers on event days

·       Willingness to collaborate with fellow team members and staff. Teamwork is a must!

·       Ability to communicate effectively with team members and staff

·       Valid driver’s license and excellent driving record

·       At least 21 years of age with a High School diploma or equivalent

·       Ability to pass the necessary criminal background checks and drug screen

·       Proficiency in the English language

Event Coordinator Responsibilities include but are not limited to:

·       Assist sales team with call volume

·       Answer customer questions via phone/e-mail

·       Assist customers with their booking needs/questions

·       Collect and process all customer paperwork

·       Create/print all necessary event paperwork & customer materials

o  Class List

§ Identify any outstanding customer needs such as missing waivers, dietary restrictions, etc.

o  Address List

o  Experience List

o  Group List

o  Transportation List

o  Track Waivers

o  Dinner menu selection forms

o  Event schedules

o  Nametags

o  Diplomas

·       Communicate all pertinent information for each event amongst PTX staff, Laguna Seca staff, catering vendors, and hotel partners

o  Must pay special attention to every detail of an event as this is one of the most important attributes of event planning

·       Prepare/check all used event space

o  Registration area

o  Meal area

o  Classroom area

o  Merchandise boutique

·       Manages registration process on event days

o  Post-registration documentation/edits if needed

·       Shoot and edit event photos for each event’s photo gallery

o  Distribute photo galleries to customers via weblink post-event

·       Work with PCNA and PTX teams on collecting and posting content for social media

·       Corporate sales

·       Must demonstrate the ability to be poised and competent amongst all of Porsche’s clientele and employees

Partner Hotel

·       Work with hotel management to secure/negotiate hotel contracts for both staff and participant room blocks

·       Review contracts

·       Compile/provide list to customers of optional hotels in the area (if needed)

·       Work closely with host hotel group coordinator on all customer needs

Food & Beverage

·       Menu tasting/selections

·       Review/sign contracts/BEOs

·       Coordination for special dietary needs/food allergies

·       Coordinate all PTX staff catering needs

·       Menu printing/approval

·       Provide catering schedule/catering counts etc. to all staff and vendors

Marketing/Event Announcement

·       Create/Implement Marketing plan

·       Communicating with marketing team to create effective advertisements for each event, and when necessary, crafting marketing materials and advertisements

·       Event announcement, E-blast distribution list and social media announcement

“Porsche Concierge”

·       Coordinate with non-driving guests for track visit and/or dining

·       Must promptly respond to all customer questions, emails and calls

·       Provide area list of shops, recreation, etc. for guests, longer stay

·       Oversees branding collateral for hotel, restaurant, and track venues

·       Planning for potential scenarios that could impact the integrity of the event

·       Perform research in order to gain deep understanding of different requirements and details of each event

·       Offer solutions to resolve problems in a timely manner

·       Creating sales opportunities for future events during client liaisons and during events

Office Support Role:

·       In addition to the responsibilities of the Event Producer listed above, they will support the PTX office staff. Responsibilities will include providing administrative support on non-event days. They will interact with customers and vendors to ensure all driving event programs are conducted safely, professionally and adhere to Porsche brand standards.

·       Event planning, preparations, and logistics

·       Hospitality coordination with catering, transportation, and hotel partners

·       Event reports and record-keeping

·       Customer service/sales - strong emphasis on customer service and phone etiquette

·       Customer communication pre/post-event

·       Assist with various PTX office responsibilities/projects

·       Occasional weekend required

·       Capable of physical labor and working in an outdoor environment

·       Must work independently as well as a PTX team member

·       Maintain professionalism and company image

·       Assist with merchandising and/or boutique sales

·       Assist with various other projects/reports as needed

Post-event

·       Analyze and evaluate event’s results

o  Customer follow-up (including customer surveys)

o  Analyze customer surveys for future event planning/feedback

o  Conduct summary meeting after each special event

·       Gauge customer interest in future special events 

Job Type

·       Full-time day-shift position 40 hours/week with occasional weekends

·       Location: Weathertech Raceway Laguna Seca

Benefits

·       Health, Dental, and Vision insurance available

·       Employer paid life insurance

·       Paid Holidays

·       Paid Vacation

·       Excellent working conditions

·       Breakfast and lunch provided on event days

·       Annual performance bonus

·       Team uniforms provided

Job Type: Full-time

Pay: Based on experience, range starting at $70,000/yr - $80,000/yr

Education benefits: Paid training, potential to become Porsche Certified

Experience level: 1 years +

Work Location: This is an onsite role based at WeatherTech Raceway Laguna Seca. Candidates must be able to reliably commute or relocate prior to starting. No relocation assistance is available. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by applicable law.

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